ASCEND by HERU · Heru Aviation

How to opt in to text messages

Heru Aviation alerts · Heru Aviation, LLC

Heru Aviation alerts are trip, travel and operational text messages from Heru Aviation, LLC about the private flights we arrange. Clients and their travel contacts and passengers receive replies to their inquiries, trip confirmations, schedule and aircraft changes, and day-of-travel updates; clients can also receive their Ascend sign-in codes. Heru team members receive scheduling and operational alerts about the trips they support. Vendors who serve our trips (aircraft operators, ground transportation drivers and companies, FBOs and other trip service providers) receive trip requests, confirmations, schedule changes and day-of-trip coordination. Messages are informational; we do not send marketing texts. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

We text a number only after the person it belongs to has agreed. Every opt-in point uses the same consent wording, every checkbox is unchecked until someone ticks it, and opting in is never required to use our services. These are the four ways a number is opted in.

1. Clients and passengers: Ascend by HERU app and client website

In the Ascend by HERU app (iPhone and Android) and on the client website at ascend.flyheru.com, this checkbox appears wherever a mobile number is entered: under the mobile number on a client's own profile, and on the contact details of each travel contact or passenger on the account. The box is unchecked until it is ticked, and it can be unticked at any time. A client or assistant who enters a passenger's or travel contact's number ticks the box only when that person has agreed; the first text to that number tells them how to opt out. The wording, time, place and who ticked it are stored as the consent record.

Exact wording and default state (unchecked) in the app and on the client website.

2. Website contact form

The "Let's Talk" form at the bottom of every page of flyheru.com and on our contact page has this optional checkbox below the message field. The form can be sent without ticking it. If it is ticked, a mobile number is required, and the consent wording, time and page are stored with the inquiry.

Exact wording and default state (unchecked) on the website form.

3. Heru team members: staff profile

Heru employees and authorized team members opt themselves in on their own profile on the Heru staff site, with this unchecked checkbox under their mobile number. Nobody else can tick it for them, and they can untick it at any time.

Exact wording and default state (unchecked) on the staff profile.

4. Vendors: recorded by Heru staff, or text START

Aircraft operators, ground transportation drivers and companies, FBOs and other trip service providers opt in in one of two ways:

  • Recorded by Heru staff. When a vendor agrees to receive texts (verbally, by email or in their service agreement), using the consent wording above, a Heru team member ticks this box on the vendor's record on the staff site. The record stores how the vendor agreed, the date and the team member who recorded it. Vendors are not texted until it is ticked.
  • Text START. A vendor can text START to the Heru Aviation text number to opt in themselves.
The consent record on a vendor's contact details on the staff site (unchecked by default).

Verbal opt-in script

When someone agrees by phone, the Heru team member reads:

Heru Aviation can text you alerts about your trips at this number: flight times, aircraft, driver and day-of-travel updates. We never send marketing texts.

Message frequency varies, and message and data rates may apply. Reply HELP for help or STOP at any time to opt out. Agreeing is not required to book with us.

Our Terms and Privacy Policy are at ascend.flyheru.com.

May we text you at [number]?

Only a clear "yes" counts. The team member then ticks the consent box with "Verbally"; Ascend records the date and who recorded it, and sends the opt-in confirmation text.

What happens next

The first message to every newly opted-in number, from any of the four opt-in points, says what the program is and how to get help or opt out.

Before opting in (app and client website)
Heru Aviation: 123456 is your code to turn on trip texts in Ascend. It expires in 10 minutes. If you didn't ask for it, ignore this text. (the opt-in is recorded only once this code is entered)
After opting in
Heru Aviation (private jet charter): You're opted in to alerts about your trips only. We never send marketing texts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
Sign-in code (clients, when they ask to sign in)
Heru Aviation: your sign-in code is 123456. It expires in 10 minutes. Don't share it. (only to a verified, opted-in mobile, after a first sign-in by email)
Reply HELP
Heru Aviation: For help call +1 201-205-1200 or email info@flyheru.com. Msg & data rates may apply. Reply STOP to opt out.
Reply STOP
Heru Aviation: You're unsubscribed and won't receive more texts. Reply START to resubscribe.

Sample messages

Clients and passengers

  • Heru Aviation: Thanks for your inquiry. Your Heru advisor will contact you shortly about your trip from Teterboro to Palm Beach on Friday. Reply HELP for help, STOP to opt out.
  • Heru Aviation: Your trip is confirmed. Fri, Oct 23, Teterboro (TEB) to Palm Beach (PBI), departing 9:00 AM from Signature TEB. Details are in the Ascend by HERU app. Reply STOP to opt out.
  • Heru Aviation: Schedule change: your Teterboro departure on Fri, Oct 23 is now 9:45 AM, at the operator's request. Questions? Call us at +1 201-205-1200. Reply STOP to opt out.
  • Heru Aviation: Your aircraft is in position at Teterboro and catering is on board. Your car arrives at 8:15 AM. Have a great flight. Reply STOP to opt out.

Heru team members

  • Heru Aviation: Tail change on TEB-PBI Fri 23 Oct 09:00: now N456HA. Aircraft checks are reset; please confirm with the operator. Reply STOP to opt out.
  • Heru Aviation: Aircraft for TEB-PBI 23 Oct 09:00 is not yet in position (last seen HPN 06:10). Please check with the operator. Reply STOP to opt out.
  • Heru Aviation: Manifest updated for TEB-PBI 23 Oct 09:00: 1 passenger added. Please review and send to the operator. Reply STOP to opt out.

Vendors

  • Heru Aviation: Quote request: light jet, TEB to PBI, Fri Oct 23, departing 09:00 local, 4 passengers. Please reply with availability and price. Reply STOP to opt out.
  • Heru Aviation: Your trip 4471, TEB-PBI Oct 23: departure moved to 09:45 local at the client's request. Please confirm. Reply STOP to opt out.
  • Heru Aviation: Pickup confirmed Fri Oct 23, 7:30 AM, 1 Central Park West, New York, to Signature TEB. Passenger: J. Smith, 2 bags. Reply STOP to opt out.
  • Heru Aviation: N123HA arriving PBI Fri Oct 23 about 11:50 local, 4 passengers, 1 car to planeside. Please confirm. Reply STOP to opt out.

Disclosures

  • Program: Heru Aviation alerts, sent by Heru Aviation, LLC.
  • Message frequency varies. Msg & data rates may apply.
  • Reply HELP for help, STOP to opt out. Reply START to resubscribe. Carriers are not liable for delayed or undelivered messages.
  • Consent is not a condition of purchase.
  • Mobile numbers and SMS opt-in data are never shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
  • Full terms: SMS program terms, Privacy Policy and SMS Alerts Policy. Support:info@flyheru.com or +1 201-205-1200.