ASCEND by HERU · Heru Aviation
SMS Alerts Policy
This page contains the terms and conditions and the privacy policy for Heru Aviation's SMS program, Heru Aviation alerts. It works alongside our Terms and Privacy Policy.
Text message keywords
Reply to any message from us with one of these words:
- STOP to unsubscribe (also STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, REVOKE). You'll receive one confirmation message and no further texts.
- START to resubscribe after opting out.
- HELP for support contact information.
Msg & data rates may apply. Message frequency varies.
SMS Terms & Conditions
Program description
Heru Aviation alerts are trip, travel and operational text messages from Heru Aviation, LLC about the private flights we arrange. Clients and their travel contacts and passengers receive replies to their inquiries, trip confirmations, schedule and aircraft changes, and day-of-travel updates; clients can also receive their Ascend sign-in codes. Heru team members receive scheduling and operational alerts about the trips they support. Vendors who serve our trips (aircraft operators, ground transportation drivers and companies, FBOs and other trip service providers) receive trip requests, confirmations, schedule changes and day-of-trip coordination. Messages are informational; we do not send marketing texts.
Who receives texts
Only people who have agreed to receive them, in three groups:
- Clients and passengers: clients and their travel contacts and passengers.
- Team members: Heru team members, for their own work mobile number.
- Vendors: vendors who serve our trips: aircraft operators, ground transportation drivers and companies, private terminals (FBOs) and other trip service providers.
How you opt in
Every opt-in uses the same wording:
"I agree to receive trip and travel text messages from Heru Aviation at this number. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. See our Terms and Privacy Policy."
- Clients and passengers tick an unchecked box with that wording where a mobile number is entered in the Ascend by HERU app or on the client website (ascend.flyheru.com), or on the contact form on our website, flyheru.com. In the app and on the client website, ticking the box texts a one-time code to the number, and the opt-in is recorded only once that code is entered: "Heru Aviation: 123456 is your code to turn on trip texts in Ascend. It expires in 10 minutes. If you didn't ask for it, ignore this text." That text is sent only because it was just asked for, and never to a number that replied STOP.
- Team members tick an unchecked box with that wording under the mobile number on their own staff profile.
- Vendors agree verbally, by email or in their service agreement, and a Heru team member records the consent (how, the date and who recorded it) on the vendor's record. A vendor can also text START to our text number.
The first text to every newly opted-in number says what the program is and how to get help or opt out: "Heru Aviation (private jet charter): You're opted in to alerts about your trips only. We never send marketing texts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out." Each opt-in point, with its exact wording, is shown on our SMS consent page.
Sign-in codes
A client who has verified their mobile number with that code and opted in can receive theirAscend by HERU sign-in code by text, only when they ask to sign in, and only after their email was verified by a first sign-in with an emailed code: "Heru Aviation: your sign-in code is 123456. It expires in 10 minutes. Don't share it." The code can always be sent by email instead.
Message frequency
Message frequency varies. It depends on your trips and requests, on the trips you serve for us, or on your work schedule.
Cost
Msg & data rates may apply. Check your mobile plan for details.
Opting out and help
Reply STOP to any message to unsubscribe. You'll receive this confirmation and no further texts: "Heru Aviation: You're unsubscribed and won't receive more texts. Reply START to resubscribe." Reply START to resubscribe. Reply HELP to any message for help: "Heru Aviation: For help call +1 201-205-1200 or email info@flyheru.com. Msg & data rates may apply. Reply STOP to opt out." Opting out of texts does not affect your trips or your work with us; we will reach you by email or phone instead.
Consent
Consent is not a condition of purchase. You can opt out at any time.
Carriers
Carriers are not liable for delayed or undelivered messages.
Privacy Policy
Scope
This policy explains how Heru Aviation, LLC ("Heru Aviation," "we," "us") collects, uses and protects information in connection with Heru Aviation alerts. Our full Privacy Policy covers everything else.
Information we collect
When you join, we collect your name, your mobile phone number and a record of your consent: the wording you agreed to, when, where (the app, the website, your staff profile or your vendor record) and, for vendors, who recorded it. When messages are sent, our messaging provider creates delivery records, such as the date, time and delivery status of each message, and any replies you send, such as STOP or HELP.
How we use your information
Only to send you the trip, travel and operational texts described above; to answer your requests for help; to honor opt-out requests; and to confirm that messages were delivered.
How we share your information
Mobile numbers and SMS opt-in data are never shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell your information.
We share your mobile number and message content only with the service providers that deliver our text messages, such as our SMS platform provider and wireless carriers, and only as needed to send them. We may also disclose information when required by law or to protect the rights and safety of our clients, our team or others.
How long we keep information
We keep your mobile number and consent record while you are enrolled and for at least four years after, to prove consent and honor opt-outs. Then we delete it or remove identifying details.
Security
We use reasonable administrative, technical and physical safeguards to protect your information, including limiting access to the people and systems that send texts. No method of transmission or storage is completely secure, but we work to protect your information.
Your choices
You can ask to see, correct or delete the information we hold about you for Heru Aviation alerts by contacting us using the details below.
Children
Heru Aviation alerts are not directed to children under 13, and we do not knowingly text them.
Changes to this policy
We may update these terms and this privacy policy. The current version will always be posted on this page with its effective date.
Contact us
Heru Aviation, LLC
150 Motor Parkway, Suite 401
Hauppauge, NY 11788
Email: info@flyheru.com
Phone: +1 201-205-1200